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The Hail Shop USA Testimonials
Connie Harris – San Antonio, TX
If you are looking for dent repairs from simple parking lot door dings, fender benders, hail damage or any other body damage to your vehicle, ‘The Hail Shop’, specializing in PDR (paintless dent repair) is simply top tier! I initially spoke with Eric the owner, he put me in contact with Heath Ballard, his #1 guy. Heath came to my home, explained the process in detail, answered all my questions, and even offered to take the car to the shop for me! Heath will even help you with a rental car if needed. A few days later I took my car to Heath and his crew in Plano, very close to my home, and he took me into the shop and showed me how the process is performed. These techs are nothing short of artists. Jacob, one of the techs, took great care of my car, returning it to me in better than new condition. When I took my car to the dealership where I made the purchase, they told me it would take 3 weeks for repairs. Heath told me it would take 8-10 days. He put Jacob on it and I got in back in 7 days! Thank you Heath, and thank you Jacob for an awesome job! I couldn’t be happier! You won’t be disappointed in making the decision to use The Hail Shop for any of your body related repairs.
Kinley – San Antonio, TX
I am so thankful I chose The Hail Shop! my insurance provider was asking me to take all sorts of pictures, because of COVID-19. heath took care of everything, from start to finish. The Hail Shop forgave my deductible, provided me with a loaner vehicle, at no charge to me. the repairs were flawless, and heath even detailed my vehicle, before it was returned! it has never looked this good! five star service from start to finish.
Hannah Baker – San Antonio, TX
These guys were very professional and great to work with. They made getting my car repaired a very painless process and were even able to help me with my deductible. They were great at communicating the process with me and a realistic timeline of repairs. Great company and great team! Thanks guys!!
Diane Steck – San Antonio, TX
Eric was a huge help from the start. He helped me file my claim after explaining the entire process up front. At the end of the experience, my vehicle was repaired perfectly, detailed inside and out and delivered back to my house. On top of all of that, The Hail Shop saved me from having to pay my $500 deductible which I would’ve had to pay out of my own pocket to the body shop State Farm wanted to send me to. Can’t recommend The Hail Shop enough. Thank you guys!!!!
Jeremy Kinkeade – San Antonio, TX
Had a great experience with this shop! My car was literally demolished by hail. The dealership told me it would take a month to get my car back. The Hail Shop fixed my car in a week and I didn’t have to pay my deductible. Heath took care of the whole process, start to finish. I had a free rental the whole time too! I would definitely use them again!
Kelly Ballard – San Antonio, TX
From the very first phone call, these guys made the process easy, flexible and professional! Heath, an awesome guy, worked very hard to make everything fit my situation. The work was done quickly and perfectly. I highly recommend these guys for anyone needing body work on their car.
I got hit with some very bad hail damage a few months ago.
I originally put a claim in with my insurance company, and they sent me to an auto-body shop they do work with. That auto-body shop looked at it, and long story short I had to wait for them to finalize a report before they would do any work. They were also not going to cover my car rental, nor was my insurance company. I waited 2 weeks and heard nothing, even after I emailed them.
About this time I found a business card from Adam with The Hail Shop on my car. He advertised “Free Loaner Car.” At first, it seemed too good to be true, but I called anyway. Adam answered all my questions and explained how and what they do. I set up an appointment with him.
The Hail Shop worked with my insurance company, fixed my damage, paid my rental car, and did it in half the time the auto-body shop quoted me. Adam even kept me in the loop with updates on how things were going in my car.
My car looks brand new! You can’t tell anything happened to it! I am very much satisfied with the work they did, and how they took care of me. I highly recommend them! If you need hail damage repaired, check them out. Tell them that Jacob sent you, they will take care of you! Thanks, guys! Thanks Adam!
I literally could not get in anywhere to get my truck fixed after the 2nd Wylie hail storm hit us. After about 45 days of waiting, I was coming out of Kohl’s and found a glossy on the ground for the Hail Shop. So I called right then. The sales rep printed on the card was Lisa! It was about 7:30 pm. So I expected to leave a message but Lisa answered. I explained to her my needs and she agreed to meet me for an inspection that night! Well needless to say after she inspected my truck and explained the process to me; I was sold. Lisa had agreed to fix my truck at no cost to me. No out of pocket cost! Now I have my truck back and it looks fabulous! The turnaround was fast too! Lisa did everything she promised! Call her! Love the Hail Shop!
Big hail storm recently hit both of my new vehicles. I was upset when I found that they would be cut up to replace parts because of the hail damage. I was referred to The Hail Shop by a neighbor. Met with one of their representatives “Eric” he is great and made me feel confident about the “big” job ahead.
After having my vehicles half the time that other shops had estimated, Eric got them back to me without a single dent. No parts were replaced, they are restored and look exactly the way they did before the storm. I’m glad and thankful i didn’t have to have them shopped up so they could be repaired.
Amazing (times two!)
#1) Outstanding work: Perfect !! Over $8k estimate from the insurance company was updated by The Hail Shop’s thorough review to $10.5k and the work done was incredible (no sign whatsoever of a hail storm that obliterated my beautiful car) and was all done in less than half the time that the insurance company allotted.
#2) Beloved friends all say don’t even bother fixing hail damage, it’s an expense that will repeat itself. Oh yeah?? NOT SO at The Hail Shop! They cover the deductible (mine was only $100 but hey they saved me $100) and restore the car completely !! Why are so many people in favor of “living with hail damage”. Frankly, that now seems insane to me!
Got my car back yesterday and it’s in perfect condition. I was caught in a hail storm with the entire top of the car dented. Claude is very easy to work with during the process. I was provided a rental car and the deductible was also covered. They’re super fast to get the job done. Thanks!
I brought my car in not knowing what to expect since I’ve never had to deal with hail before. They gave me a loaner car, fixed the damage perfectly, and they saved my deductible! They were very friendly and helpful. Hope I don’t have to go through this again, but if I do I know where I’m going! Thanks, Hail Shop!
I usually don’t write reviews, however after working with Lisa Cole, I felt that it was absolutely necessary.
A few weeks back we had the biggest hail storm I have ever seen in Golden, and it absolutely wreaked havoc on mine and my girlfriend’s car.
The next day I found a flyer on my door from The Hail Shop, I was hesitant but really liked the idea of not paying a deductible. So I called the number on the flyer and set up a time for someone to come to my house and inspect the car.
That, someone, was the lovely Lisa Cole! She has a fantastic work ethic and a great personality to go with it. She made us feel comfortable from the get-go, and walked us through the steps to getting our car repaired.
She went above an beyond her duties, driving me and my GF to work, arranging the rental car, delivering our cars back to us. I couldn’t believe the service! You just don’t find quality like this anymore.
At the end of the day though, it really comes down to how the car looks after repairs, and I was just as amazed with the customer service as I was with the finished results, FLAWLESS! Like a brand new ride!
This was my wife’s and my first experience with Hail Damage to our car. We had no idea who to call or contact since we were new to the DFW area. I was at lunch one day and ran into Toby. He was very nice and very respectful to me. He explained to me in detail how the process worked. He seemed really sincere and proud of the work he does. Just got my car back today and was amazed at how it looked. He told me it would look better than the day I bought it and he was right. I highly recommend if anyone needing hail damage-repair to there car to give this man your business. You will not be disappointed! Thanks again Toby!
The service was excellent, my car looks brand new after the repair. My car was washed and vacuumed. Toby went above and beyond to arrange the rental car, call my insurance for the paperwork. He picked my car up from my office and delivered it to my house. I am so grateful for all he did. The job was done timely and Toby was very responsive. And I did not pay the deductible. Nobody wants to deal with the insurance and getting your car fix but if you are ever affected by a hail storm in Dallas TX, call The Hail Shop.
This is my first time to write a review for a service, but I have to share our great experience with the hail shop. Toby, a representative from the shop, is an awesome guy, he works with our insurance right on the first day and makes sure everything goes well. We got the car fixed perfectly and delivered to the front door without going to the shop!!! What you need just handing the key to them, everything else, they’ll take care all for you. Great service.
Above and beyond in every aspect of the experience, Toby and Auto Hail Repair Plano went above and beyond. I was very lucky to have chosen this top notch organization as I can’t imagine having to deal with horror stories which I have heard over the last 4 months from friends and coworkers about their experience with other repair facilities. Having moved here from a hail free state, I was extremely uneasy with no one to turn too except the dealership where I usually get nearly all things related remedied. After realizing the dealership was going to replace nearly every surface of my vehicle I began entertaining other means despite the warranty as I had a hood that they repainted due to an accident which every rock which hit my truck chipped the paint. It was through luck Toby and I crossed paths exchanged info. After stopping by the shop and seeing some finished vehicles as well as additional before and after photos I decided to give them a shot. Best decision I could have made. I’ll admit at first it seemed a little to easy and Toby was always easy to reach therefore I just kept waiting for the catch or to be disappointed, however; there wasn’t one. I received my vehicle on time within a week and it looks amazing. All I can say is thank you guys for truly simplifying this stressful situation, I feel the proverbial weight lifted and happy to move on knowing I now have my GO TO GUY here. If you don’t have one I wouldn’t hesitate to get in touch with them. THANKS AGAIN GUYS AND SEE YOU NEXT TIME AS I HEAR ITS EXPECTED ANNUALLY HERE.
I have had my car repaired here twice and could have not asked for better service. They took great care of my car and myself. Thank you!! Highly recommend!
Jeff Ames – Denver, CO
This is my second time in four years working with these guys, now the Hail Shop, and it was as easy as I remembered. This time I had my car and my wife’s car damaged in hail storms. They worked with the adjusters and I didn’t have to do anything other than filing my initial claim and get an estimate, which I’m guessing they would have also handled. They also paid for my rental car. And the work, AMAZING!!!. You could never tell there was hail damage. They make what would seem like a huge headache, quick and painless!
Ryan Vollertsen – Denver, CO
I would recommend this shop to absolutely anyone. They did an outstanding job on my truck, they went above and beyond and I could not be happier with the repairs. They set up a rental car, worked with the insurance company and had my truck finished very quickly. Very friendly staff and great communication throughout the whole presses.
Sarah Masefield – Plano, TX
If I could give 10 stars, I would. From start to finish I was treated with respect. Cody came to my business to check out my vehicle and review the process with me. Once my claim was made I was met at the car rental and given an amazing vehicle. 3 days later my car was done and I was met back at the rental. Cody definitely took care of me the whole way through. The car hail repair exceeded my expectations. I highly recommend Hail Shop USA and am so thankful that Cody took such great care of me. The entire process didn’t cost me one cent!
Dale Foote – Littleton, CO
The service and speed at which my claims were handled were outstanding. Toby Aton was a champion at providing the best service I have ever received from any company I have ever dealt with, he was always on top of everything, car rental, picking up our vehicles, scheduling our repairs, bringing our vehicles back to us, keeping us updated every step of the way….. Just great customer service. Everything was done ahead of schedule and excellent quality on the repairs. I recommend “The Hail Shop” to anyone who has hail damage and wants outstanding service and superior repairs. Ask for Toby, the best claims specialist around. Thank you “The Hail Shop” and Toby!
Kiarra Dunn – Loveland, CO
I can’t say how grateful I am to The Hail Shop in Loveland Colorado! They walked me through my first hail claim and were so patient with me and going through the process! Thanks, Claudia and your entire team! My car looks beautiful! I didn’t have the pay my high deductible or for the amazing rental, I got either (even though I didn’t have rental insurance). YOU GUYS ARE THE BEST! Better believe that if I have hail damage again, I’ll be going back to your amazing shop for years to come. Please check them out if anyone still has hail damage they need fixed!
Marlynn Vallejo – Greeley, CO
I highly recommend. It was a very quick turn around time and accurate, 8 days my car was fixed. Eric told me 7-10 days. Eric made the process go very smoothly, and deductible paid. He kept in touch since day 1 of meeting him. My car looks like new again.
JoJo Shelby Bradburn – Carrollton, TX
I am not one to go find a FB page and leave a review… But this is a whole different situation. Never had an insurance or auto-related repair, go as smoothly as it did with Eric. He guided me through the process and really made it a breeze for me. He handled everything from calling my insurer, to handling the damage estimate for me. The guy works wonders. Took me to the rental car. Set it up for me, and even returned it for me. The last big surprise was when I arrived to pick up my truck. My lifestyle and occupation involve getting dirty, a lot. My truck was shining brighter than a diamond in a goats ass! I mean that thing looked better than it did when I rolled it off the lot for the first time!!! Eric is the man. Thanks for everything sir. I know the only person I’ll be referring and going to! Thank you, y’all were awesome.
Renee Rusnak Pifer – Windsor, CO
Eric did what he said he would, provided efficient and complete restoration to my Rogue in a very timely fashion. Recommend him highly and his crew.
Deep Ellum – Plano, TX
Read the reviews here so decided to take my car to get hail damage repaired @ $8000. I was told it would take 7-10 days. It ended up taking 35 days. I had to pay $180 for additional rental. I talked to Jake and he quickly cut me a check and FedEx’d it. Thanks!
Paw Aye – Omaha, NE
Toby Aton is the definition of superb customer service. The moment I got the flyer he left on my window to finish it off, left me contented. He would actually make times to talk to you and take care of you even after an hour. I am still shook that I pay no deductible for this damaged on my car, only the insurance pay for it. I would recommend this to anyone. I promise you, this company will have you think twice about other companies out there.
Alex Lawrence – Omaha, NE
Outstanding in every area they picked up my car and delivered a rental car to my home. My car was perfect when complete, my claims specialists Toby Aton addressed all my needs. I am extremely happy I chose the Hailshop!
Blossom Barta – McKinney, TX
My F-150 had some serious hail damage from the March storm. Eric with The Hail Shop stopped by my home in McKinney to ask about repairs. I had made arrangements somewhere else to get repairs but decided to go with Eric and his Team. It turned out to be a great decision! Excellent work and even better turnaround time. Eric drove me to get a loaner rental car and picked me up after the work was done. There is no shop better anywhere! Thanks again, Eric…..your Team rocks!
Lori Johnson – McKinney, TX
We are so impressed with The Hail Shop in McKinney. They did an excellent job on our SUV. We worked with Kimberly and she made the process go so smoothly for us. We will definitely use them again!
Dan Ward – McKinney, TX
WOW !!! yes The Hail Shop of McKinney is that over the Top Impressive. From the Start of the Estimate to the Delivery of my Car the service was the Best I’ve had with any Auto Repair or Dealership. My looks Brand New and I can’t believe it. Well Done !!!! I would Recommend them to Everyone. Dan Ward – McKinney
Victor Mijares – Plano, TX
Very impressed with the great job they did on hail damage to my GMC Sierra, even fixed some old dents that were there before the hail. They took care of all the insurance details and I did not have a single problem with anything. Lisa is very attentive and pays attention to detail so that everything is done right. Will definitely recommend this business to anyone.Thanks again Hail Shop. Two thumbs up.
Jaqueline Calderon – Carrollton, TX
Had such a great experience with this shop! They were so nice and helpful, explaining everything that needed to be done. Lisa kept me up to date on everything she was amazing! They even fixed my mothers vehicle! If I ever need my vehicle fixed again from hail damage I will definitely be coming back!!!
Alannah Hernandez – Aurora, CO
Heath and the Loveland team made working with them so easy and fast. I appreciate all that Heath did. Hopefully, I personally won’t need to repair hail damage again in the near future but if I do I will work the Hail shop again! Thank you!
Laura Cerda – Greeley, CO
Took my car here after seeing the amazing work they did on my boyfriend’s truck. My car ended up being totaled after the supplemental adjuster came out to see it. Everything didn’t work out how we all expected but the customer service I received through the whole pain in the butt process with the insurance was phenomenal! Great people work here!
Barbie Burrage – Loveland, CO
My brand new 2018 Honda CRV got hit with severe hail damage four days after I purchased it. I was sick! I had received a flyer from Auto Hail Repair in Loveland but quite honestly, I was reluctant at first and almost went with the Honda dealership, but Heath was very “there” for me and convinced me to give them my business. I’m so glad I did . . . they did a fantastic job, took my car right in, arranged for the rental car and a week later, my car looked “perfect”! It would have taken me a month to get into Honda and they would have kept it a lot longer. I highly recommend doing business with these guys . . . they were awesome to work with!
Jorgie Spahn – Arvada, CO
Brendan and Claudia were amazing to work with! I cannot say enough about their willingness to accommodate my schedule and make the repair process as simple and streamlined as possible! When I got stuck in a hail storm, I researched so many other places, all who were slow to return my call (if at all) and told me that they wouldn’t be able to fit me in for a repair for up to 6 months! The Hail Shop replied to my inquiry immediately and were ready to take my car the next day!! My car looks great and I couldn’t be happier, thank you Brendan and Claudia!
Kiarra Dunn – Highlands Ranch, CO
Claudia and her team were amazing to work with! They were so patient with me since this was my first hail claim, but Claudia walked me through the whole process and I didn’t have to pay a deductible or for the rental they got me! So so awesome! I will be going back to this shop if I ever get hail damage in the years to come, you guys made my car look new and very quickly too 🙂 thanks for all you did for me!
Victoria D’Ippolito – Fort Collins, CO
A big huge thank you to The Hail Shop for doing a great job on my car. I had been so upset from the hail damage this last summer and with work being so busy unable to take care of it. But thanks to them she looks beautiful again!! I especially appreciate Heath for making this process smooth for me for his knowledge dealing with insurance, taking time to explain the process to me and making sure I had what I needed to continue to meet my obligations such as work and family. I appreciate all you do!
Nicole Parisho – Centennial, CO
I went to the Centennial location and I am so impressed! 10 days in and out. Amazing customer service. They made this process so easy. Big shout out to Jeff and everyone else in the office for taking care of me and my car!!
Chrystal & Justin Beach – Loveland, CO
My husband and I took both of our cars to The Hail Shop in Loveland and worked with Jake, we had the best experience with the whole process. I originally didn’t want to get the cars fixed due to the hassle but after talking to Jake he really worked with us and made the process smoother then I ever thought. He was also very flexible with picking us up and dropping off the vehicles. I work 2 jobs and Jake met with me after hours to accommodate my schedule. I recommend this shop to everyone they are wonderful people.
-Chrystal & Justin Beach
Patrick Schaunaman – Firestone, CO
Amazing service. They covered my deductible and my rental car. In-and-out quickly with the drop-off and pick-up. Super informative and professional staff. The overall work on the vehicles is phenomenal! Got a warranty with the work.
I chose this process over a repair after finding out from the repair company that some parts are not returned to safety standards during a roof repair. I was very happy with my experience and would HIGHLY RECOMMEND this company to anybody looking to have their hail damage repaired.