COVID-19 Response

PDR technician removing dents from white sedan door.

To Our Customers:

At The Hail Shop USA, the safety and health of our customers, teammates, and family is our highest priority. We will continue to follow the guidelines and advise set out by the CDC, WHO, and local public health officials as we adjust our business practices in order to address current challenges. The following are a few of the steps we have taken to align with those guidelines.

Those with an appointment or in need of paintless dent repair can take advantage of the following options:

No-Contact Dropbox:
Our no-contact dropbox gives you the option to drop off your  vehicle and key without having to come into the shop or interact with others. Following your service, we will make arrangements for you to come back and get it or we can drop-it off for you.

Vehicle Pick-Up and Drop-Off: With this service, you can have your car serviced without ever stepping foot in the shop. Our team will pick your vehicle up from your home or workplace, and we’ll bring it back when it’s done, free of charge.

Mobile Communication: Whether we need to communicate with you about the status of your vehicle, your insurance company, or you need to ask us questions about your service, everything can be done over the phone via text or call. There’s no need for you to wait in the lobby until your repairs are complete.

Vehicle Sanitization: Upon completion of any repair, the interior of your vehicle will be detailed and sanitized including disinfecting and cleaning all door handles, upholstery and plastic surfaces.

Additionally, here is what we’re doing to keep our shop clean:

  • We are cleaning our facilities with EPA-recommended cleaning products multiple times per day.
  • We are taking steps to protect the welfare of our staff. We have instructed all employees who feel sick or who are running a fever or exhibiting Flu or COVID-19 symptoms to stay home  until they are fever/symptom free without the assistance of fever-reducing medication for at least 14 days.If you have an existing appointment with us, we look forward to serving you.

We want to reassure you that we are doing everything in our power to ensure a safe and convenient auto care experience. Again, our primary focus is to continue to serve you, while prioritizing the health and safety of our great nation. We want you to know that we are taking the Coronavirus (COVID-19) pandemic seriously.

Thank you for trusting our team.

At The Hail Shop USA, the safety and health of our customers and teammates is our highest priority. We will continue to follow the guidance of the CDC and local public health officials as we adjust our business practices in order to address current challenges.

LEARN MORE